Shipping policy

1. Fresh Baking & Dispatch Schedule To guarantee maximum freshness, all of our cookies are baked fresh to order. We dispatch orders twice a week on Mondays and Wednesdays.

  • Monday Dispatch: Orders placed before 5:00 PM AEST on Sunday.
  • Wednesday Dispatch: Orders placed before 5:00 PM AEST on Tuesday.

Order Modifications: Address updates or order adjustments must be emailed to info@bilberrybakehouse.com at least 24 hours prior to your scheduled dispatch day.

2. Shipping Rates & Transit Times We ship Australia-wide via Australia Post Express Post to ensure your fresh cookies arrive as quickly as possible.

  • Express Shipping: Shipping options and rates are calculated live at checkout based on destination and order size.
  • Free Express Shipping: Automatically applied at checkout on qualifying order thresholds (where applicable).
  • Metro Deliveries: Generally arrive within 1–3 business days following dispatch.
  • Regional Deliveries: Generally arrive within 3–5 business days following dispatch.

Note: Delivery transit times are estimates provided by Australia Post.

3. Custom, Bulk & Special Event Orders Planning a corporate event, wedding, or large party? We welcome custom flavour assortments and bulk box orders. Please contact us at info@bilberrybakehouse.com at least 2–3 weeks in advance to coordinate customized packaging, volume pricing, and dedicated dispatch dates.

4. PO Boxes, Parcel Lockers & Residential Deliveries

  • PO Boxes & Lockers: We deliver to residential addresses, business addresses, PO Boxes, and Australia Post Parcel Lockers Australia-wide. Delivering to a PO Box or Parcel Locker is highly recommended so your parcel remains safely indoors out of the weather.
  • Authority to Leave: Residential orders are sent with "Authority to Leave" in a safe, sheltered location if no one is home.
  • Warm Weather Advisory: During warmer periods, please ensure your delivery address has a shaded area or that someone is available to receive the package. Bilberry Bakehouse is not responsible for heat damage or spoilage resulting from parcels left unattended outdoors for extended periods.

5. Address Accuracy & Tracking Please review your address details carefully at checkout. Bilberry Bakehouse cannot accept liability or offer refunds for parcels delayed, returned, or lost due to incorrect address information provided at purchase.

Once your order has been dispatched, an automated confirmation email containing your Australia Post tracking link will be sent to your email address.